Frequently Asked Questions

Our instruments are flexible. Every purchase includes files for two main workflows:

1. Native Ableton Live Integration:
   Requires Ableton Live 12.2.2 or newer (Intro, Standard, or Suite). This gives you access to our custom-designed .adg instrument racks for the most seamless experience.
2. Universal Decent Sampler Compatibility:
   This is the solution for everyone. It works in all major DAWs (Logic Pro, FL Studio, Cubase, Ableton Live, etc.) via the free Decent Sampler plugin. This is also the method to use if you have a version of Ableton Live older than 12.2.2.

Every library is a complete toolkit, giving you maximum flexibility. You get:

• High-Quality WAV Files: The core 96kHz / 24-bit harmonic sources, tuned to middle C, ready to be used in any sampler or workflow of your choice. You can find these files in the Samples folder of each library.
• An Ableton Live Device Group (.adg): For the deepest native experience in Live 12.2.2+.
• A Decent Sampler DSPRESET File (.dspreset): For universal use in any DAW, including older versions of Ableton Live.

You receive all formats with every single purchase, empowering you to choose the workflow that's best for you.

Absolutely. We offer a completely Free Gem Sample Library that contains a curated selection of instruments. We highly encourage you to download it to test our sound, quality, and workflow in your own system before making a purchase.

Due to the immediate, irrevocable, and digital nature of our products, we cannot offer refunds or exchanges once a product has been accessed. This is because delivery is considered complete the moment you are granted access to the secure download page. At checkout, you are required to acknowledge this policy, confirming that your right to a refund is waived in exchange for immediate access to the files. To ensure you are completely confident in your purchase, we strongly encourage you to download our free Free Gem Sample Library to test our products with your system before you buy.

Every instrument is powered by a unique, 96kHz / 24-bit harmonic source. We chose this archival-grade quality for one critical reason: pitching flexibility. When you pitch a sound down in a sampler, you are effectively lowering its sample rate. Our ultra-high-resolution sources ensure that even when pitched down significantly, the sound retains much of its high-frequency detail and harmonic richness, preventing it from sounding dull or losing its character.

Yes, 100%. The license you purchase is royalty-free. You can use the sounds in your own original creative projects. This includes songs, film scores, game soundtracks, podcasts, advertisements, YouTube videos, and any other commercial or non-commercial media. Once licensed, you can release your projects without any additional fees or credit to HRMNYX. You keep all the income from your work.

No. Your purchase grants you a single-user license. This means only you can use the library on your personal computers (e.g., your desktop and laptop). The license cannot be transferred, shared, or sold to another person.

No. This is strictly prohibited. You cannot resell, repackage, or redistribute the sounds in any way, even if you process them. The license is for using the sounds within your own musical compositions, not for creating a competing product. For full details, please review our EULA.

Immediately after your payment is successfully processed, you will be automatically redirected to a secure download page right here on our website. Your purchased product(s) will be ready for you in our download manager. There's no need to check your email—you get instant access.

We have created detailed video guides to make installation quick and easy. Please visit our Installation Guide page for step-by-step instructions for both Ableton Live and Decent Sampler.

Absolutely. You can access your purchases at any time through our self-service Re-Download Portal. Your key is the unique Transaction ID (it looks like txn_...) found on the official receipt that was emailed to you by our merchant, Paddle.com. To ensure the security of our products and prevent unauthorized sharing, access is rate-limited. You can generate a new download link up to 3 times within any 24-hour period. This limit automatically resets, so you'll always be able to access your files in the future if you get a new computer or lose your data. If you can't find your receipt, please contact us with your purchase details, and we can help you locate your Transaction ID.

This typically happens if the original product folder you downloaded and the associated files has been altered in any way. Ableton's Instrument Racks are precisely engineered to use an exact, unchanging file path to find their audio sources. If a file or subfolder inside the main product folder is renamed, moved, or deleted, that connection breaks.

The fix is simple: Use the original, unmodified folder. We recommend deleting the problematic folder and using a fresh, unaltered copy from your original download file. This will instantly restore the connection. For a step-by-step visual walkthrough, please see the video tutorial on our Installation Guide page.

Let's walk through a few common solutions to get you up and running:

1. Ensure Decent Sampler is Up-to-Date: First, please make sure you are running the very latest version of the free Decent Sampler plugin. You can download it directly from their official website.
2. Load the Right File: When opening an instrument, make sure you are loading the .dspreset file, not an individual .wav file.
3. Ensure the product folder and associated files has not been altered: Similar to the Ableton Live format version, in order to work properly, the Decent Sampler DSPRESET files depend on the product folder's structure and file names to be exactly the same as their original state. If you're running into issues, the fix is simple: Use the original, unmodified folder. We recommend deleting the problematic folder and using a fresh, unaltered copy from your original download file.

Our video guide on the Installation Guide page walks you through the installation and loading process step-by-step.